Customer Service Policy

Availability

Our customer service is available 24/Whether it’s weekdays, weekends, or holidays, you can reach out to us at any time. We have a team of dedicated representatives ready to assist you.

Problem Resolution

Our goal is to resolve all customer issues as quickly and efficiently as possible. For simple inquiries, we aim to provide solutions within 1-5 minutes. For more complex problems, we will keep you updated on the progress every 2-3 hours until the issue is fully resolved.

Customer Feedback

We highly value customer feedback. Whether it’s positive or negative, we encourage you to share your thoughts with us. All feedback is carefully reviewed and used to improve our products and services.

Service Quality

Our customer service representatives are trained to be polite, patient, and professional. They are equipped with in depth knowledge of our products and services to ensure accurate answers to your questions.

After sales Support

We provide comprehensive after sales support. This includes product returns, exchanges, and troubleshooting. For product returns, we have a 180 day return policy from the date of purchase, provided the product is in its original condition.